Central command for customer management
QT9™ MRP brings companies and customers together in one, simple platform giving you centralized customer data and communications that are accessible anytime, anywhere.
Modernize your customer management system
Automate your organization's customer management processes no matter where you or your customers are located. Monitor on-time shipping using the On-Time Shipping dashboard chart.
Automate Customer Processes
Eliminate Spreadsheets
Minimize Manual Data Entry
Real-time customer management software for instant metrics
Get a complete view of your customers with the ability to track sales terms, credit limits, contacts, ship-to locations, item assignments and more. Get real-time insights via dashboard reports, with drill-down capabilities that help with planning and production. Access activity snapshots of communication, invoices, quotes and other records.
Get a 360-Degree View of Customers
Track Every Customer Interaction
Identify Trends and Solve Problems
Centralize your customer management system
Easily create, track and maintain customer purchased items and pricing in one, shareable location. Monitor customer-specific inventory, product descriptions, part numbers and notes. Save time by quickly locating contacts, documents and invoices related to each customer.
Reduce Costs
Customize Fields, Printouts and Pricing Schedules
Digitize Word and Excel Files
Non-conformance and CAPA management
Nonconforming product records and corrective actions can be created in QT9 QMS right from event-driven actions in QT9 MRP. These include PO receiving, inspection and history, as well as from the Jobs/Manufacturing and customer sales and service areas.
By giving users the ability to create non-conformance and CAPA records from the MRP, there is full data transfer and permanent linking to your QMS records in the MRP, saving time and maintaining historical data about quality actions in your MRP.
Supplier and vendor management
QT9 MRP maintains supplier records, while QT9 QMS tracks supplier quality performance and audits. Supplier-related nonconformances, engineering changes, audits and other quality processes in QT9 QMS sync with vendor records in QT9 MRP to ensure compliance.
Document control and revision management
QT9 QMS document control links with QT9 MRP to ensure only approved, up-to-date documents (e.g., SOPs, work instructions) are accessible for production, engineering and quality teams.
QT9 QMS documents can be approved as part of QT9 MRP Bill of Materials and enable seamless passthrough to the Shop Floor Manager. This gives production-floor employees access to the latest approved work instructions and other controlled documents.
Production and purchasing inspections
Work orders and production processes in QT9 MRP can create quality inspections in QT9 QMS, transferring the proper manufacturing data to the inspection record.
PO receiving can generate the proper QT9 QMS inspection record for your supplier and material-specific inspections.
Customer complaints and returns (RMA process)
Customer returns in QT9 MRP have the ability to generate customer complaints and feedback records in QT9 QMS, creating a seamless customer service and quality experience.
Root cause analysis in QT9 QMS feeds into MRP adjustments for inventory, production and supplier performance.
