Centralize returns in one, easy-to-use platform
With QT9™ MRP, you get real-time visibility into returns by connecting them to your company-wide operations. Boost customer satisfaction, and save time and money by making returns easier and faster.
Modernize your return tracking system
Experience total traceability no matter the status of your returns. Meet strict regulatory compliance standards by centralizing your records in one platform that scales with your needs. Automate return and replacement records based on previously shipped orders.
Automate Return Processes
Simplify Quality and Compliance
Reduce Turn-Around Times
Real-time returns management software for instant metrics
Optimize your return processes for consistency across your organization. Get real-time insights via dashboard reports with drill-down capabilities that allow you to view returns the way you want. Visualize return trends using intuitive graphs, charts and reports.
Eliminate Spreadsheets
Minimize Manual Operations
Capture Full Audit Trails
Monitor returns with greater transparency
Easily track and resolve returns, send replacement goods and approve or deny claims. Monitor returns end-to-end by RGA number, sales order, customer name, item name, part number, status, expected quantity, quantity received, scheduled date, actual receive date and lot number.
Maintain Inventory Accuracy
Identify Customers with High Returns
Verify Every Return or Exchange
Automate quality management
Integrate with QT9's full-featured Quality Management System (QMS) software for easy, automated quality control. Escalate returns for review and resolution via customer feedback, corrective actions and/or nonconforming products applications.
Create Quality Records in QT9 QMS
Streamline CAPAs
Analyze Nonconforming Products
Non-conformance and CAPA management
Nonconforming product records and corrective actions can be created in QT9 QMS right from event-driven actions in QT9 MRP. These include PO receiving, inspection and history, as well as from the Jobs/Manufacturing and customer sales and service areas.
By giving users the ability to create non-conformance and CAPA records from the MRP, there is full data transfer and permanent linking to your QMS records in the MRP, saving time and maintaining historical data about quality actions in your MRP.
Supplier and vendor management
QT9 MRP maintains supplier records, while QT9 QMS tracks supplier quality performance and audits. Supplier-related nonconformances, engineering changes, audits and other quality processes in QT9 QMS sync with vendor records in QT9 MRP to ensure compliance.
Document control and revision management
QT9 QMS document control links with QT9 MRP to ensure only approved, up-to-date documents (e.g., SOPs, work instructions) are accessible for production, engineering and quality teams.
QT9 QMS documents can be approved as part of QT9 MRP Bill of Materials and enable seamless passthrough to the Shop Floor Manager. This gives production-floor employees access to the latest approved work instructions and other controlled documents.
Production and purchasing inspections
Work orders and production processes in QT9 MRP can create quality inspections in QT9 QMS, transferring the proper manufacturing data to the inspection record.
PO receiving can generate the proper QT9 QMS inspection record for your supplier and material-specific inspections.
Customer complaints and returns (RMA process)
Customer returns in QT9 MRP have the ability to generate customer complaints and feedback records in QT9 QMS, creating a seamless customer service and quality experience.
Root cause analysis in QT9 QMS feeds into MRP adjustments for inventory, production and supplier performance.
